Ocure Technologies Pvt Ltd

How can I become a registered member at ocure.in ?

A- Becoming a member at ocure.in is a fast, simple and hassle free process. Just follow the given steps carefully:
Visit our site www.ocure.in
Click on “New Register” on the top of the page or click on the “Register” button on the left side of the page.This will open the “LOGIN & REGISTRATION” page. Fill up your details under “Registration” and click on the“Submit” button. You will receive a SMS & an Email disclosing your login details and your One-Time-Password (OTP) which is required to complete activation cum verification process. On successful completion of activation cum verification process, you’ll have an account on your name. During the registration process, if any issue arises or if you face any difficulty, feel free to get in touch with our customer support team at registered no. Our customer care team will guide you at every step or respond to your queries.

Why do I need to provide my personal information in order to become a registered member at ocure.in?

A- During the registration process, you will be asked to share your limited personal information with us.This information is required to authenticate you as a valid user and helps us to service you better. This information can be accessed only by the user and the authorized ocure.in team.

For what purpose is my mobile no. used?

A- Your phone number helps us to further verify your account and enables us to communicate with you in a better way. It also serves as an alternative login ID

 I cannot register on my own. What do I do?

A- Registration at ocure.in is a very simple process. All you need to do is to call us on registered no. and our customer care team will guide you through the registration process. Please follow the given steps to successfully complete your registration process via phone:
Call on our help line number .
Inform our customer care representative that you want to register via phone.
Our customer care representative shall do the needfulon your behalf. The process would also require your valuable input in the form of your personal details such as your name, email ID, mobile number, date of birth, gender, city, state etc. On completion of the above process you will receive a SMS that discloses your One-Time-Password (OTP), provided by ocure.in, on your mobile.Please provide this OTP to our customer care representative who will verify your account and hence complete the registration process.

How can I login in case I forget my password?

A- To retrieve your password, follow the given steps:
Click on “Forgot Password” under “Login”section.
You will be prompted to enter your email ID / mobile
number On providing any of the two you will receive a SMS, in‐forming you that your password has been reset. Login to your ocure.in account using the new password.
You will be prompted to change your password again.
Reset your password and you are ready to use your account again.

I am getting a password error. What do I do?

A.In case you get a password error, try to re-enter your password in the correct way. Since passwords are case sensitive make sure to type all the characters accurately. If the problem still persists, you can click on “Forgot Password” and follow the above mentioned steps. Or, you can also call on our registered no. for assistance.

Why is my email address/mobile number required to log in?

A- Your Email address or Mobile Number is required to login to your ocure.in account. Email IDs or Mobile Numbers are used as usernames as they are easy to remember and at the same time, distinct for each user.

Where can I log out?

A- Click on the Log Out button on top of thewebpage(s).

How can I update my personal information?

A- Updating your personal information such as contact details is very simple. Just follow the given steps:
Login to your ocure.in account and on the “My Account” page click on the “Update Profile” tab Here you will be able to update your details.Do not forget to click on “Update” in order to save the details once you have made the necessary changes.

What is the procedure for changing my password?

A- To change the password of your SastaSundar.com account:On the “My Account” page click on the “Change Password” tab. Here enter your old password along with your new password. Confirm the new password by entering it again.Click on “Submit” to save your new password.

Is it possible to deactivate my account?

A- If you wish to deactivate your account, kindly mail us or call us on registered no.

What should I do if I don't receive promotional and newsletter subscription emails from ocure.in ?

A- In case you don’t receive promotional and newsletter subscription emails from us, please try the
Ensure your email address is correct. In case it is wrong, please change it. Make sure you use the lettersin the correct case. Check your SPAM filters and junk mail box. Add us to your mail server's white list. If you have tried all the above steps and are still having problems in receiving our emails, then get in touch with us. Our users can mail or call us on registered no. We will be glad to help you solve your problem anytime!

What is your return policy?

A- You can return the products in the following instances:
You have been sent the wrong products by the seller
You have received damaged products from the seller
Please check the products as soon as those are delivered by the seller. If you find damaged or wrong
products, please don’t accept it from the seller and return it to the seller immediately. The products once
accepted by you will not be taken as return by the seller.

What is the procedure to cancel an order?

A- An order can be cancelled before it is processed by the seller. If your order has already been processed ,it cannot be cancelled. To cancel an order, follow the given procedures:
Go to My Account and click on “My Orders”tab. Next select the order you wish to cancel. Click on “Cancel” In the Cancel Request box write out your request for cancellation in the box provided and click on “Cancel Request”. A request will be sent to the admin team who will process your cancellation request accordingly. In case you have any query, please call on customer care number.

Why is the "cancel" link disabled sometime?

A- A disabled “Cancel” link means:
The item (s) has already been processed by the seller. For further information, get in touch with Customer Care executives at registered no.

What are the Terms of Use for ocure.in?

A- Click on Terms & Conditions under “Policies” section to know about our terms ofuse.

How do I view available job openings online?

A- To view available job openings, scroll down and click on “Careers Opportunities”. Here you can see available openings. Fill in the necessary details and upload your up–to-date resume. We will contact you if there are vacancies matching your criteria.

I wish to become a franchise for ocure.in. What should I do?

A- If you are interested in becoming a franchisee for ocure.in then, please call at registered no. and share your interest. Our executives will contact you.

Who do I contact at ocure.in if I encounter any problem while using this website?

A- Please call on our customer care number if you encounter problems while using our website.

Can I contact customer support team by sending an email?

A- Yes, you can contact our customer support team by sending an email. Just follow the given steps.
Log in to your ocure.in account.
On the “My Account” page click on the “My Mailbox” tab on your dashboard.
Next click on “Compose” button.Select a subject from the drop down list and write the mail. You can also attach files, if required. When done click on “Submit”.
Your mail will be delivered to our customer care department and you will receive a feedback soon.
Alternatively, you can send an email directly to care@ocure.in

If I don't find all my products on website. What do I do?

A- If you cannot find a product on website it means that product is not available in our stock. You can
suggest that product. Click on “Request a Product” tab on the right side of the page and suggest a product.

Is it compulsory to provide prescription?

A- As per regulations, the prescribed medicines can only be sold against valid prescription. It is obligatory on your part to provide for valid prescription of a Registered Medical Practitioner as terms of access of our website.It is the obligation of the users to produce before the Independent Licensed Chemists valid prescription before the delivery of the products. The said Independent Licensed Chemists (Sellers) can refuse to deliver the medicines in case the user failed to show valid prescription.

What is the estimated delivery time for my order?

A- The estimated delivery time for your order is 48 hours from the acceptance of your order by the seller.
Products are delivered on all working days (Monday-Saturday between 10am to 6.30 pm). No products are delivered on Sundays and publicholidays.

What do I do if my order is not delivered even after48 hours?

A- In such cases, call at registered no. and enquire about your order. Make sure to mention your order number.

Do I need to be present at home to sign the receipts for my delivered goods?

A- It is not mandatory for you to be present at home to sign the receipts of the delivered goods. Your
representative or a family member can also sign the receipts and receive the products on your behalf.

Can I select a delivery time that is convenient forme?

A- Yes, you to choose your desired delivery time provided it is between our scheduled timings.

Can I opt for a suitable delivery date?

A- Yes, you can opt for a suitable delivery date provided it is after the ‘minimum delivery time’ required by our team to dispatch the products to your location.

Can I return my ordered product(s) after it has been delivered?

A- The instances in which you can return a product at the time of delivery to you are as follows:
If you have been sent wrong products. If the product, you ordered, arrived defective or damaged. You must check the products at the time of taking delivery from the seller.